Nippon Cargo Airlines
"Total Airport Services has been handling the NCA freighters longer than any other ground handler in the USA. We consider them a partner in our operation, sharing many of the same core values that we do – highly ethical in all business practices, putting safety first, and always looking for ways to improve our operation. Working together, TAS helped NCA improve our handling of specialty products such as super sensitive and temperature controlled shipments. This common commitment to quality and continuous improvement is essential to successfully handling NCA"
Shawn McWhorter, President - NCA Americas
Being in the cargo handling business for more than 12 years now I have worked with many ground handling companies. One can say – They're are all the same! Here I will disagree. From the start of our business relationship in 2012 TAS has been very transparent in their day-to-day operation. Their Management is always available and open for feedback and discussion. More important their promise for service delivery is a sure commitment for achieving the set goals. It is rare to find a business partner as TAS in the air cargo industry
Todor Todorov, Gateway Handling Manager, Lufthansa Cargo
"As a leader with JetBlue Cargo, I interact with multiple Business Partners handling our cargo business in over 50 cities. Our relationship with TAS in EWR, ORD and BDL is among the best of those BP relationships. It’s a tough business where things inevitably go wrong. When mistakes happen, I find the leadership at TAS among the best in responding and ultimately correcting any issues. We hold our selves accountable and it's nice to work with another organization that does the same."
Ed McDonald, System Manager Cargo, JetBlue
"Your team in ORD has done an excellent job. There have been no delays for British Airways for the station year to date. ORD is the only station in the system with zero delays. Many thanks to your team!"
Barbara Wilson, Regional Manager
"It is my sincere pleasure to commend TAS on the handling of our 747 cargo operations at ORD
these past couple of years. Kalitta Air, being one of your 'launch customers' was one of the first airlines in Chicago to hear of a promising new ground handler with a commitment to excellence and a fresh business philosophy that would benefit both the airline and the employee. At the start of any business relationship, many promises are made and hopes are high. I am pleased to say that TAS has, and continues, to fulfill these promises on a daily basis with outstanding
flexibility to our ever changing flight schedule.
I am happy to recommend TAS to any airline and frequently comment to my peers, that I have
the best ground handler at the airport."
Dan Pigman, Station Manager, Chicago
"I want to take a minute to express our appreciation to Total Airport Services for its dedication and commitment at Bradley International Airport in Hartford, CT. We at US Airways knew that adding four carriers to the cargo handling operation, all in a relatively short period of time would be quite an undertaking. Nonetheless, the TAS management and staff “did what was necessary” to ensure the transition was as seamless as possible, and we’d like to extend our thanks for the great start up of what we are confident will be a long partnership."
Bill Luffey, Analyst, Cargo Service
"Our experience with the Management Total Airport Services at both Bradley and Huntsville has been extremely positive. They have proven to be very effective and professional. We wish them well in their efforts to grow into other aviation markets within the US."
Joe Joyce, Operations Manger, North America
Panalpina Airfreight Division
"It is very rare to find a company that is willing to go the extra mile to provide not only good customer satisfaction but to exceed our expectations, yet we have found that in TAS. We see TAS as a mean of making our operations more efficient and the end result is that they deliver."
Andi Frommenwiler, Head of Region NORAM
March Inland Port Airport Authority
"Total Airport Services has provided impeccable service for over two years at March Inland Port. Their professional staff is a direct reflection of TAS’s commitment to safety, employee training and customer satisfaction. That being said, commitments of that nature stem from and are a real tribute to top management of TAS. We are ecstatic that TAS has provided “Zero-Incident” service since the signing of our agreement. TAS is truly a reliable and professional company with the drive to exceed its customer's expectations!"
Gary W. Gosliga, Airport Director
March Joint Powers Authority